Return Policy
- Eligible products may be returned within 30 days of delivery to customer.
- Shipping on any return is at consumer cost.
- Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
- All returns are subject to a 15% restocking fee in addition to the cost of shipping we will not issue an exchange, store credit, or refund until product is received and reviewed.
- Products cannot be returned due to allergic reaction.
- All sales on clearance items are final and not eligible for return.
- E-gift Certificates are not eligible for return or refund.
- Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
- All return correspondence is conducted via email to kimberly@therockefellercenter.com
- For cancellations please call us immediately at 619.453.3305
- Please allow 5 business days to process your return once we have received your returned items.